There were fraudulent transfers made from my paypal (that forgot I even had) account last week. Read about it here >
I spent an hour on hold with PayPal. The PayPal agent agreed the payments were fraudulent, just by the information that was used on them, the time they happened, etc..
He said I would get a refund in five business days.
He also said ‘Call your bank, cancel your card. If it’s been compromised you don’t want this happening again’.
I was actually on hold with my bank at on my other cell phone at the moment he was telling me that. (You know how it is, in this day and age, having to wait a half hour before you get to talk to a human being and not a machine)
Total wait time for the bank was 35 minutes.
I cancelled the card, but before I did, I asked the bank and said – can they still refund me if I cancel this card?
He assured me, “Yes ma’am, the refund will still be possible with the card cancelled. It will be no issue.”
So I cancelled the card. For obvious reasons. I didn’t need any more money taken from me.
PayPal said I would have a refund in 5 business days.
Today is the fifth day.
I’ve been on hold with pay pal for 46 minutes. The one woman who did pop on for a brief minute and thirty seconds said they’re having issues with refunding me and asked if I could verify the card information.
I said “I cancelled the card”.
“Why would you do that? How are we supposed to refund you?”
YOUR FUCKING AGENT TOLD ME TO CANCEL THE CARD LAST WEEK. THE BANK TOLD ME TO CANCEL THE CARD LAST WEEK. THE WHOLE WORLD TOLD ME TO FUCKING CANCEL THE CARD LAST WEEK. WHY THE FUCK WOULD I WANT MY COMPROMISED INFORMATION OUT THERE FOR MORE CHARGES TO GO THROUGH?
“We’re having some issues refunding you because of what I’m assuming is your cancelled card.” She said.
“No way, Jose. I distinctly asked the bank about this last week,” I told her. “The bank said that even if I cancelled the card, the way the system works is an refund issued to that card information would be attributed to my person and my credit status with the bank and therefore be implemented onto my new card.”
PayPal woman “Well, we’re having issues, we’re going to need another 3-5 business days to figure out this issue”.
ARE YOU FUCKING KIDDING ME? I can’t be the first person in the history of the world to have fraudulent charges made, cancel their card and expect a refund for the fraudulent charges.You’re fucking pay pal. You have how many millions of customers?